Draft for review. This returns policy was prepared as part of the site build and has not been reviewed by a lawyer. My House Aura must have it checked and corrected before the site accepts a real order. Remove this notice once it has been approved.
If something is not right, we want to put it right.
The basics
- Most items can be returned within 90 days of delivery.
- Items should be unused and in their original packaging, with any tags attached.
- Bring your order confirmation, or have your order number to hand.
How to return an item
- Start a return from Orders & Returns, or contact customer care on +1 909-443-0186.
- We will send you return instructions and, where a return is our cost, a prepaid label.
- Pack the item securely and send it back, or bring it to our store at 179 N Allen St, San Bernardino, CA 92408.
Refunds
We refund to the original payment method once the item reaches us and has been checked, normally within five business days. Delivery charges are refunded when an item is faulty, damaged or not what you ordered.
Items we cannot accept back
- Items made or personalised to your order.
- Mattresses and bedding that have been removed from their sealed packaging, for hygiene reasons.
- Gift cards.
- Clearance items marked “final sale” on the product page.
Damaged or faulty items
Tell us within 30 days of delivery and we will arrange a replacement, a repair or a refund at no cost to you. Please keep the packaging until the claim is settled. This does not affect your legal rights.
Large items
Furniture, mattresses and other large items are collected rather than posted back. We will arrange a collection window with you when you start the return.
Questions
My House Aura
179 N Allen St, San Bernardino, CA 92408
Telephone: +1 909-443-0186
Email: support@myhouseaura.com