Last updated: September 2026
This policy explains what personal information My House Aura collects when you use myhouseaura.com, why we collect it, and what choices you have. It applies to this website and to orders placed through it.
Information we collect
We collect information you give us directly, and information collected automatically as you browse.
- Information you give us — your name, delivery and billing address, email address and telephone number when you place an order or create an account; the contents of messages you send us; and your preferences if you sign up for emails or join Aura Rewards+.
- Payment information — card details are entered on our payment provider’s systems and are used to take payment for your order. We do not store full card numbers on our own servers.
- Information collected automatically — your IP address, browser and device type, the pages you view, and the site you arrived from. This comes from cookies and similar technologies described in our Cookie Policy.
How we use it
- To take, fulfil, deliver and support your order, including returns and refunds.
- To run your account and the Aura Rewards+ programme.
- To answer your questions and provide customer care.
- To send marketing emails where you have asked for them. You can stop these at any time using the link in any email or on our email preferences page.
- To keep the site secure, prevent fraud, and meet our legal and tax obligations.
- To understand how the site is used so we can improve it.
Who we share it with
We share personal information only with parties who need it to provide the service you asked for: payment processors, delivery carriers, the platforms that host this site and send our email, and professional advisers. We require them to protect it and to use it only for the work we have asked them to do.
We may also disclose information where the law requires it, or to establish or defend legal claims.
We do not sell your personal information. If you would like to formally record a request about sharing, see Do Not Sell or Share My Personal Information.
How long we keep it
Order records are kept for as long as we need them for accounting, tax and warranty purposes. Account and marketing information is kept until you close your account or ask us to delete it, unless we are required to keep it longer.
Your choices and rights
Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to certain uses, or to opt out of marketing. California residents have specific rights under the California Consumer Privacy Act, including the right to know, to delete, to correct, and to opt out of sale or sharing. We will not treat you differently for exercising any of these rights.
To make a request, contact us using the details below. We may need to verify your identity before we act.
Children
This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes
If we change this policy we will update the date at the top of this page.
Contact us
My House Aura
179 N Allen St, San Bernardino, CA 92408
Telephone: +1 909-443-0186
Email: support@myhouseaura.com